How to Set an Automatic Reply for a Shared Mailbox

Cloud Collective Support Updated by Cloud Collective Support

Introduction

The purpose of this guide is to help users to create an automatic reply for a shared mailbox that they manage. Automatic replies for shared mailboxes cannot be managed in the desktop version of Outlook so it must be done through the Outlook web app.

Setting Up the Automatic Replies

  1. First, you'll want to login to Outlook on the web (https://outlook.live.com/)
  2. Sign in with your organization email
  3. In the top right, click on your initials or profile picture
  4. Select the "Open another mailbox" option
  5. Type in the name of the shared mailbox you wish to access and hit "OK"
  6. In the new tab, click on the Gear near the top right
  7. Click on Account and Automatic replies
  8. The tab should open up the automatic replies field where you can set it up just like you would in the desktop version
  9. Once you're done setting up the message you can close the settings tab
    Note: The changes are automatically saved once you are finished typing in the message fields
  10. Once you've got it set up, try sending a test email to confirm that it is working

Closing Remarks

If there are any issues with the shared mailbox auto replies, feel free to reach out to us at 604-239-2182 or support@cloudcollective.com.

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