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How to access the service desk portal

Alfred Chan Updated by Alfred Chan

Overview

If you need to make a request for anything such as creating a new user account for a new employee, deactivating a user account or requesting a new computer. You'll be able to do this via our service desk portal! This ensures we get all the required information from the get go and speeds up the process.

You can reach our portal via: http://support.cloudcollective.com

How to Log In

  1. http://support.cloudcollective.com in your web browser of choice
  2. Enter in your email address and click Next
  3. You'll have 3 different options of signing in
    1. Sign in with Microsoft - if you have an Office 365 account you can sign in using the same credentials you use for your email account
    2. Sign in using email token - the portal will send you an email with a 6 digit code to verify it's really you and then sign you in
    3. Sign in using a password - if you've set up a password on our portal after July 17, 2020 you can use that to sign in.

Using the Portal

Once in the portal you'll have a few options:

  • Contact Support - here you can create a new ticket or make a special request (new user setup, deactivating a user, reequesting a new computer, etc.)
  • Tickets - you'll be able to see all of your open and closed tickets as well as update them. Note this only includes tickets from July 1, 2020 onwards
  • Knowledgebase - You'll have access to our guides and how-to's from setting up your email account on your phone to how to set up a remote desktop connection on your Ipad
  • Notifications - you'll get email notifications via email from our ticketing system but you can also view them here.

I need help with the portal

If you ever get stuck, have a question or feedback feel free to contact our service desk via email (support@cloudcollective.com) or call us at 604-239-2182.

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