Use Remote Desktop on a mobile device

When a remote connection to a computer is needed via mobile device, follow these instructions paired with the info provided by our support team.

The Microsoft Remote Desktop App will need to be downloaded from your device's app store:

Apple - https://itunes.apple.com/ca/app/microsoft-remote-desktop/id714464092?mt=8

Android - https://play.google.com/store/apps/details?id=com.microsoft.rdc.android&hl=en_CA&gl=US

Instructions

1. Download app from link above then open the app.

2. In the top right corner, press the “+”

3. Tap “Desktop”

4. Tap “PC Name” and input the name of the PC you are connecting to.

5. Tap “User Accounts” >> “Add User Account” >> accepted formats are “Domain\Username” or “Email@company.com” Enter your password in the supplied field.

6. Tap “Additional Options” >> “Gateway” >> “Add Gateway”

a) Server Name: <get this from Cloud Collective as it is environment specific>

b) User Account “ Use Desktop User Account”

c) Tap “Save”

7. Go back to the main screen and connect to the newly created computer.

8. After connecting, you may see a screen saying “Not Verified”, click “Accept” in the top right corner.

IMPORTANT! This method works for clients connecting via a Remote Desktop Gateway. If you are unsure of settings, email support@cloudcollective.com with the step you are currently stuck on.

How did we do?

Change your RD Gateway URL (Windows)

How to change your password in a remote connection

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