General
Introduction to AutoElevate
File Naming Best Practices
IT Support Guide
How to access the service desk portal
Microsoft Office / Office 365
Mobile Device Setup
Setting up Teams on iOS
Setting up Outlook app for iOS
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Android Intune Setup
How to set up a mobile hotspot (iPhone/Android)
Outlook Mobile Sync Fix
Installing Microsoft Teams on iOS
Installing Microsoft Teams on Android
Outlook App Setup on Android
Link Office 365 to Android (Samsung) Apps
Add an O365 account to Blackberry Hub
Outlook App Setup on IOS
Multi-Factor Authentication
Multi-Factor Authentication (MFA) Setup (IOS)
Multi-Factor Authentication (MFA) Setup
How To Use Number Matching with Multi-Factor Authentication (MFA)
Multi-Factor Authentication (MFA) Setup - SMS only
Changing Multi-Factor Authentication to a new phone
Teams
Adding a Call Delegate
Guide to Physical Phones
Signing into a Physical Phone for Teams
Teams Troubleshooting
Basic Teams Voice Information
Call Forwarding in Teams
Open Shared Mailbox / User's Mailbox in Outlook on the Web (OWA)
Microsoft Defender for Office 365 & The Report Messages Add-On
How to Setup and Do Self Password Reset MS 365 Account
Onedrive and Known Folder Move (KFM)
Access your Online Archive in the Outlook Client
Sharing Files with Onedrive Desktop
Add Public Folder Calendars
Share/Grant Permissions to Calendar in Office (Desktop)
How to add Teams "Call me" Signature hyperlink
How to add safe sender
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How To Password Protect your Office Files
Working with SharePoint
How to Remove Metadata from Microsoft Word Files
Add Shared Calendar
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Sharepoint
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How to Create Signature Auto Text in word
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Add Public Folder Contact Lists
Activate Office 365
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Located Item/Folder Missing in Outlook
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Recover Deleted Outlook Items
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Add Public Folder Contact Lists
Remote Desktop
Access Remote Desktop via IOS
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How to Redirect Remote Print Jobs to a Home Printer
Edit Remote Desktop settings on Windows 10
Edit Remote Desktop settings in Microsoft Remote Desktop 10
Microsoft MFA for Remote Desktop Gateway
M365 MFA for RDG - Temporary Bypass Policy
Change your RD Gateway URL (Mac)
Change your RD Gateway URL (Windows)
Use Remote Desktop on a mobile device
How to change your password in a remote connection
Getting Started on a new Remote Desktop Server
Get Sound on a Local Machine from a Remote Session
Adobe
Set Adobe To Be Default PDF Reader
Change New Adobe Acrobat Pro to Old Adobe Acrobat Pro
Adobe PDF Combine Tool Error
How to activate your Adobe account
Proofpoint
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Windows
Bluetooth Headset Troubleshooting Guide
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How to find the name of a computer
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Set Default Apps in Windows
Workaround for File Explorer Crashing
Worldox
NetDocuments
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Sitelink
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VPN
Printers & Scanners
How to add a network printer
How to change printer settings such as single-sided printing, page size, etc.
Mac
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- Sharing Files with Onedrive Desktop
Sharing Files with Onedrive Desktop
Updated by Cloud Collective Support
OneDrive Guide
1. Open Onedrive app on your desktop by searching for “Onedrive” App will open looking like this
2. Sign into the app
3. After signing in click next, on all prompts
4. Open Onedrive by searching for it in your Seach bar and it will open a file explorer. Copy over the file you wish to send
5. Once copied, right click the file and select ‘Manage Access’
6. This window will open to share the file
7. Click ‘Start Sharing’ and another window will open. Input the contact info needed then click the setting icon.
8. Change settings accordingly, if client needs to download, edit or view only the document. You can also add a date when the link expires to view. You can also set a password that the client will need to enter to view the documents.
9. Click apply and you will be brought back to the send screen. Send once settings have been configured.
10. You can also right click select > “copy link” and paste link into an email for a faster delivery.
11. The recipient will get an email that looks like this:
12. Once opened the recipient will see this screen for a password (if its set)
13. To share passwords securely use https://pwpush.com/. Put in your password and click "Push It!"
14. Copy the link to the password in a separate email to the client so they can view it.
15. You have successfully shared a document via Onedrive!