Add Shared Mailbox in Outlook

In on-prem and older Exchange deployments, giving Full access to a user is not enough to have the mailbox automatically added.Follow these steps to add a Shared Mailbox into your Outlook profile.The screens may look different for each edition of Outlook, but the terminology should be the same.

Instructions

1. Open Outlook >> File >> Account Settings >> Account Settings …

2. In Account Settings >> Click “Change”

3. Click “More Settings”

4. Click on the “Advanced” tab >> “Add” >> Enter the username of the mailbox you are looking to add. For example, accounting@yourcompany.com could be entered simply as “Accounting”.

5. The added mailbox will show up under the main mailbox in Outlook.

IMPORTANT! If you encounter any errors while following these steps, take a screenshot of the error and email to support@cloudcollective.com.

How did we do?

Located Item/Folder Missing in Outlook

Add Public Folder Calendars

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