The purpose of this guide is to quickly go over some things you can check on/fix when you experience problems with your Bluetooth headset.
Common Issues
Can't Hear Anything/Others can't Hear Me
Very common issues is when you are unable to hear anything from your Bluetooth headset. Here are some things you can try:
Is my device turned on?
Most headsets have a light near the switch which indicates that it is turned on. If it isn't showing anything, most likely your headset is turned off.
Is my device connected to my PC?
To check, go into the computer Settings > Devices > Bluetooth & Other Devices.
If your device is showing as "Paired" then that means the device is not connected. To connect, you can click on the device and click "Connect." You will know you got it right if it says "Connected"
Is Teams/Zoom/Webex configured to use the correct device?
The default device for your machine might not be set to your headset. To change/check to ensure that the meeting you are joining is correct, here is where you can check:
Note: Most modern headsets come with a "Hands-Free" audio driver. If you notice in the settings that your headset is displayed twice, it is usually the "Hands-Free" option which you want to select.
Teams
In Teams, you can click three dots at the top of the meeting window and select "Audio settings."On the right-hand side, ensure that your device is selected. If you notice that your speaker/microphone is anything but your Bluetooth headset, you can change it by clicking on the right device. It will automatically change the device you are currently using.
Zoom
To check in Zoom while in a meeting. Find the "Mute," option near the bottom of the meeting and click the arrow next to the mute button.From there you can select the correct device to use during your meeting.
WebEx
Similar to Zoom, you can find the audio settings in the arrow next to the mute button.
Re-pair the device
The last resort would be to re-pair your device. Head into the Bluetooth settings (Settings > Devices > Bluetooth & Other Devices)
Click on your device and select "Remove Device"Then, up at the top select "Add Bluetooth or other Device." A window will appear, you will want to select "Bluetooth."On your device change it into pairing mode. (This will differ from device to device, but it is usually holding down a button or sliding and holding the power button to a different position).
Once your device is in pairing mode, select the device and it will automatically connect to your PC.Head back into your meeting/phone call and try to change the settings mentioned above.
Conclusion
Hopefully you were able to resolve your Bluetooth headset problem with the steps provided above. If you have tried everything and you still cannot get your headset to work, please do not hesitate to reach out to us at 604-239-2182 or at support@cloudcollective.com
