How to Verify It’s Really Cloud Collective Calling

Alfred Chan Updated by Alfred Chan

Your security is important to us. Phone scams and impersonation attempts are on the rise, and we want to make sure your team can confidently tell when a call is genuinely from Cloud Collective.

Below are a few quick ways to confirm you’re speaking with a real member of our team.

1. We’ll Reference an Active Ticket # or Task

Our technicians will always mention:

  • A ticket number or issue description that matches one in your helpdesk portal or a recent support email from support@cloudcollective.com.

If the caller cannot provide that, stop the conversation and verify before continuing.

2. Email Verification

Our team can always send a verification email from support@cloudcollective.com if you’d like confirmation before continuing the call.

3. You Can Always Call Us Back

If you’re unsure:

Hang up, and call us directly at (604) 239-2182 or email support@cloudcollective.com.

Never use a callback number given by the caller unless you’ve verified it by our active ticket number or email verification.

If Something Feels Off

Stop the call immediately and contact us through your usual channels as described in our IT Support Guide. We’ll confirm if it was really us and investigate if necessary.

Cloud Collective

Support: (604) 239-2182

Email: support@cloudcollective.com

Website: www.cloudcollective.com

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