Enrolling Your iPhone in Intune

Cloud Collective Support Updated by Cloud Collective Support

Overview

Your iPhone needs to be enrolled in Microsoft Intune before you can access firm resources such as email, SharePoint, and Teams from it. Enrollment lets IT confirm your device meets the firm's security standards. It does not give IT access to your personal data, photos, or apps.

 Intune only manages your work account and work apps. Your personal content is not visible to IT.

What You Need Before Starting

•       Your iPhone (iOS 16 or later)

•       Your work email address (@ovcounsel.com)

•       Your work account password and access to MFA (Microsoft Authenticator or phone number)

•       A Wi-Fi connection

•       Apple ID to install Company Portal from the App Store

Enrollment Steps

  1. Install Microsoft Company Portal — Open the App Store on your iPhone, search for "Company Portal", and install the app published by Microsoft Corporation.
  2. Open Company Portal and sign in — Open the app, tap Sign in, and enter your work email address (e.g. yourname@ovcounsel.com). Complete MFA when prompted.
  3. Begin enrollment — After signing in, tap Begin or Set up your device and follow the on-screen prompts.
  4. Download the management profile — Company Portal will prompt you to download a configuration profile. Tap Allow when asked.
  5. Install the profile in Settings — Go to Settings on your iPhone. Tap the Profile Downloaded banner near the top (If you don’t see it: go to Settings > General > VPN & Device Management), then tap Install in the top-right corner. Enter your iPhone passcode if prompted, then tap Install again to confirm.
  6. Return to Company Portal — Go back to the Company Portal app. It will verify the profile is installed and check your device meets compliance requirements. This may take a minute or two.
  7. Confirm enrollment is complete — Once done, Company Portal will show "You're all set!" or display your device as compliant. You can now access firm resources from your iPhone.

Compliance Requirements

After enrollment, your device must meet the following requirements to access firm resources. Company Portal will tell you if anything needs attention.

Requirement

What to Do

iOS version up to date

Go to Settings > General > Software Update and install any pending updates

Passcode or Face ID enabled

Go to Settings > Face ID & Passcode and set a passcode if not already configured

Screen lock timeout

Screen should lock after a short period of inactivity (Settings > Display & Brightness > Auto-Lock)

 

Troubleshooting

Profile won't install

•       Make sure you tapped Allow when Company Portal asked to download the profile

•       Go to Settings and look for the Profile Downloaded banner — it may have scrolled out of view

•       If the banner is gone, go back to Company Portal, sign out, sign back in, and try again

Company Portal says device is not compliant after enrollment

•       Check for iOS updates: Settings > General > Software Update

•       Ensure a passcode or Face ID is configured

•       Open Company Portal and tap the non-compliant item — it will show you exactly what to fix

•       After making changes, tap Check Status or wait a few minutes for it to re-evaluate

Stuck on "Checking device status" for a long time

•       Ensure you have a stable Wi-Fi connection

•       Force-close Company Portal and reopen it

•       Restart your iPhone and reopen Company Portal

 If you are still unable to complete enrollment after following these steps, contact IT support.

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